Wronowski

After some months desiring a DVR (VCR-like equipment with a high capacity hard disk) I found a Sony HDD250 for 20% of the regular price in a prestigious US store. The price was due a small scratch and a missing manual. I bought it! Back to Brazil I downloaded the manual and installed the cables but…the remote control did not work - it was of another equipment. OK, I should have noticed that but… I was VERY frustrated. The wrong side of customer care: 1. I wrote BestBuy. In a canned answer they suggested me to phone the store attendant or returning the equipment. They neither tried to understand my problem. 2. I talked to Sony (I have two of their “universal” remote controllers). Answer: if the code was not in the manual I could not operate the DVR. They suggested me buying a replacement control from a company that …did not sell it. In another demonstration of “customer care”, their product forum has many complaints about not being possible to manually setting the clock - and no answer